Such as :
When Forever 21 refused to sell my daughter the only sweater vest in her size because it was on the mannequin.
When JC Penny lacked crediting me for the shirts I was exchanging – yes, I paid twice for the same shirts.
When Verizon refuses to talk to me because I am not the Name on the account yet my husband doesn’t even have a Verizon phone nor was he present when I opened the account for my children and I. ( I am the account manger on the account – but they neglect to see this)
When I place an order at a drive thru window and they get irritated because I want to look in the bag to be sure everything is there prior to pulling away from the window. After how many times I have pulled away only to have had to go back for the forgotten hamburger or fries.
When The pizza parlor places my pizza in the warmer while we sit for over 45 minutes waiting for our pizza that was already done when we arrived and paid for it ( I call ahead and order our pizza so it is ready when we arrive)
And the list goes on.
As a MOM I want to be a good example to my children when dealing with employees and customer service issues but sometimes this red headed MAMA has those days when she just gets fed up with the lack of customer first treatment and says “ Take me to your leader – I’m done talking with you and I’m sorry you can’t make decisions but I NEED someone who can”.
Today, I have decided I will no longer deal with the lack of customer service this way I will for now on say “I’m going call my good friend Dave Carroll and he will write and sing a song about you if you don’t give me quality customer service”. ( guess I better quickly make friends with him)
Seriously MOM how do we keep our cool and deal with the lack of customer service we receive as the paying customer? How do we remain a good example to our children? Do we always have to Bite our tongues, hold our breath , count to 3 ? Or should we just call Dave Carroll?